Ordering:
You can safely purchase our Spa Analytics professional salon quality
products and other items by using the secure order form. Please verify
that the order form and payment information is correct. It is very
important to provide the contact person's first and last name, telephone
number, fax number, and email address in case there is a problem with
processing the order, or if we need to reach you for additional
information.
You may also order Spa Analytics products by contacting us either by
telephone, fax or e-mail, as noted by clicking on " CONTACT US".
We accept Visa, MasterCard, Discover, American Express, Pay Pal, plus
COD, Certified Check and Money Orders.
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Additional Order Information:
This page allows you to verify general order information. You can modify
billing, shipping, a payment type, as well as other specific options.
You cannot change certain highlighted information without contacting a
Customer Service representative.
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Security Statement:
When you purchase products through www.spaanalytics.com, we protect the
transaction with the strongest exportable standards of encryption. We
require Secure Sockets Layer (SSL) connections on pages where personal
data and credit card information is entered and displayed. When on these
pages, you should see your browser's indicator that a secure connection
has been made. For example, on Microsoft Internet Explorer, this is
represented by a padlock on the status bar at the bottom of the browser
windows. Clicking on this padlock will bring up more information on the
encryption technology used by our web servers.
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Product Quality:
Our chief chemist has formulated and manufactured over one hundred
shampoos, conditioners, body wash and hair spray products on behalf of
the professional beauty salon industry since 1971. Today AMG’s team of
chemists continue to develop and perfect these Spa Analytics salon
quality professional products while researching new products to further
enhance our product line and offer you, the customer, the finest quality
products the industry has to offer. All research is conducted in our
laboratories located in Richmond, Virginia. All HairCare, SkinCare,
NailCare and HealthCare brands are manufactured exclusively at our
facilities. This "hands on" approach guarantees our customers the finest
collection of natural and authentically listed ingredients and
controlled formulations. We strive to remain at the forefront of
developing organic formulations that provide proven results with
our mild, all-natural, holistic formulas. We accomplish this goal by
testing our products on friends and family and do not test on animals.
Our Spa Analytics organic products are clean, safe and environmentally
correct.
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Product Guarantee:
Your satisfaction is guaranteed. If for any reason you are not
completely satisfied with the Spa Analytics product you purchased you
can contact Customer Service directly by telephone within 10 days after
receipt of the item and arrangements will be made to return the item to
us either for a full refund or for credit toward purchase of another
item at the same price or a higher priced item from our product line. No
claims of any nature will be considered unless made in writing within
the 10-day period after receipt of product. All return shipping charges
will be at the customer's expense.
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Refunds & Exchange:
Product returns will not be accepted by Atlantic Manufacturing Group (AMG)
without a return authorization number issued by AMG. Please call
customer service to request a return authorization number before you
return any item(s). Shipping and product liability charges for product
returns are the customer's responsibility.
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Payment Options:
We will accept most major credit cards, including Visa, MasterCard,
Discover, American Express, Pay Pal, plus COD, Certified Check, and
Money Orders.
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Industry Member Accounts:
To establish an industry member account, please complete the "Industry
Membership Application" form. Following approval, a Customer Service
representative will contact you to establish billing and payment
procedures.
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Privacy Statement:
It is AMG’s policy to respect and protect the privacy of our customers
and the users of www.spaanalytics.com. Through this Internet Privacy
Statement we want to reassure users of the Website that we will not
sell, share or rent user information to others.
AMG collects information from the users of the Website at several
different points on the Website. For example, we collect and/or request
information when a user:
1) Places an order
2) Registers on the www.spaanalytics.com
3) Requests notification of an order status
4) Submits an e-mail
In order to fulfill the requests of Website users in the above
instances, the user may be requested to provide contact and/or credit
card information. If we have trouble processing an order, a request, or
completing a delivery, this information will be used by AMG to contact
the user.
We use a credit card processing company to bill purchasers of goods and
services from the Website, and depending upon the goods and services
being ordered and where they are being shipped, we may use outside
delivery companies to assist us in delivering orders. We share with them
the information necessary to enable such card processing, and delivery
of goods (i.e.
name, address, merchandise, and as appropriate, payment information).
We may provide personal identifying and account information in special
cases such as enforcement of our Terms of Website Use, or as required by
law or legal process to protect and defend the rights and safety of our
Website and its users. This includes exchanging information with other
companies for purposes of fraud and credit risk reduction.
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Shopping Cart:
Your Add to Cart items are held in your shopping cart until you are
ready to check out. For a more detailed view of the items in your cart,
click on the “View Cart” button to review its contents. If you’ve set up
an account with us, we will save the items in your cart so you can
purchase them later. If you leave spaanalytics.com Website you’ll find
them in your cart when you return.
You can change the quantities in your Shopping Cart by changing the
number in the column labeled “Qty” (quantity).
If you decide you don’t want to purchase an item, you can take it out of
your shopping cart by changing the quantity to zero.
After reviewing your shopping cart contents and making sure you’re got
the products and quantities you want, you may continue to shop or begin
the checkout process.
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Shipping & Delivery Rates:
Each invoice shipment up to 150 pounds will be sent via FedEx Ground
Package Service. Each invoice order over $1,000.00 in Spa Analytics
and/or Valon product value will receive free shipping.
Orders exceeding standard 150 pound FedEx shipping charges and under
$1,000.00 in product value, or requiring special handling such as lift
gate capabilities will require a Customer Service representative
contacting you to advise you of the charges involved in shipping your
order. You will be required to confirm and accept the shipping and
delivery charges by returning a faxed or e-mail
Confirmation Order Form to us to complete your order and assign our
confirmation order number.
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Checkout:
After you have selected the products you want to buy, you may begin the
checkout process. Checkout is simple, in which you: Check the Bill To
and Ship To information for accuracy;
Check and review the item’s quantities, sizes and fragrances; Determine
the total cost plus applicable taxes and shipping/delivery charges;
Confirm the order and billing, shipping and payment
instructions; Authorize the charge to your credit card, COD shipment,
etc., or industry member account billing; Review and adjust Shopping Cart
contents; Please confirm your purchasing and delivery method and click
the “Continue” button. On the next page you will confirm your billing,
shipping and payment methods.
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Order Verification:
Customers who have previously set up an account at AMG, and established
Ship To, Bill To, billing, payment and shipping preferences, you will
find that information already filled out when you arrive at the Checkout
page. Please review all of the information and make any necessary
changes.
If you are using a corporate credit card, and your name does not appear
in the shipping address, update your account information to reflect your
name on the 2nd address line by clicking the red Edit button to the
Shipping Information tab.
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Checkout Confirmation:
This page verifies that we have received your order and gives you an
order confirmation number. Please make a note of the order number so you
can use it in future communications. You may wish to print a copy of
this page which will give you a “hard copy” for your files. To view the
order from the order confirmation page, click “View Order Details for
This Order”.
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Order Tracking:
To track your orders, use the order confirmation number assigned during
the checkout and purchase process.
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Order History:
Customers who have set up an account with AMG can use Order History for
an easy way to refer to a chronological record of your previous
purchases.
To see more information about a particular order, click on the order
number.
Selecting a single order record from the list displays the details of
the online transaction, including shipping and billing information,
quantities, product numbers, short description and prices.
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Login/Password & User Name Help:
If you forget your password_
or user name you will be instructed to enter your email address and click the Submit
button. The password_ & user name will be emailed to the email address that we have
on record for that account. If you need immediate assistance please call
Customer Service at (804) 897-9894
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Special Offers:
We are pleased to offer our customers special product and money saving
opportunities which can be viewed by clicking the Special toolbar. We
are also interested in having you participate in free raffle gift
baskets designed to introduce you to our many Spa Analytics professional
salon quality products. We look forward to your visiting our Website to
keep apprised of these many offers and to enjoy these fine quality
products.
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